Powered by:
POWER UP
YOUR CX
Jumpstart your customer experience with innovation and expertise
HybrIT Services are partnering with Enghouse Interactive to teach you how to Power Up Your CX. Together we will explore how technology can drive better customer interactions and improve engagement at every touchpoint.
Our
Experts
Nigel Cox
CTO Unified Communications
HybrIT Services
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Nigel has spent over two decades shaping customer experience, modern voice solutions and technology, supporting organisations worldwide across every sector with expertise, innovation and a collaborative spirit.
Simon Adnett
VP Sales UK & I / MEA
Enghouse Interactive
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Simon brings over two decades of expertise shaping customer experience, modern voice solutions and technology, empowering organisations across every sector and around the world with innovation and collaboration.
Adam Kirby
Chief Commercial Officer
HybrIT Services
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Adam brings 27 years of delivering IT solutions, with a laser focus on customer experience, empowering clients across every industry with exciting, groundbreaking technology.
David McDowell
Senior Technical Consultant
Enghouse Interactive
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David McDowell is a Senior Technical Consultant at Enghouse Interactive, bringing unrivalled knowledge and expertise in customer experience solutions, supporting organisations across every sector with innovation and impact.
The
Technology
Teams
Voice-as-a-Service
Enghouse Contact Centre
HybrIT Services
TVaaS (Teams Voice as a Service) enables external calling directly through Microsoft Teams, replacing traditional phone systems. Delivered by HybrIT with flexible pricing and full support, it includes number porting, call routing, and advanced features. It simplifies communications, enhances collaboration, and suits businesses looking for scalable, modern voice solutions.
Enghouse Interactive delivers customer experience solutions that transform how organisations connect. With flexible deployment and comprehensive support, the portfolio includes contact centre, self-service, and workforce optimisation. It streamlines engagement, improves satisfaction, and suits businesses seeking scalable, modern customer experience technology.
HybrIT Services delivers customer experience solutions trusted by all sectors and tens of thousands of users. With flexible design and expert support, services include modern voice, collaboration, and contact centre technologies. HybrIT enhances engagement, drives efficiency, and empowers organisations seeking scalable, future-ready customer experience platforms.
The
Event
When & where:
It’s taking place in London, at Evolution in Battersea, on Thursday 9 October 2025, the UK’s leading event dedicated to customer experience and engagement.
Why it matters:
The Customer Engagement Summit is more than a one-day conference, it’s a chance to step away from the day-to-day and get inspired by the very best in customer experience. With a mix of keynote talks, case studies and panel discussions, you’ll leave with fresh ideas you can put into practice straight away.
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You’ll hear first-hand how some of the world’s most recognised brands are tackling the same challenges you face, whether that’s integrating AI into service delivery, building loyalty in competitive markets, or managing complex customer journeys across multiple channels.
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The event is designed to give you:
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Proven strategies from leading organisations that have successfully transformed their customer engagement models
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Inspiration and new thinking from industry experts who are setting the agenda for the future of CX
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Actionable takeaways you can bring back to your business to make an immediate impact
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A glimpse into the future of customer engagement, with insights on emerging trends and technologies that will shape the way you work in the years ahead
Most importantly, you’ll be surrounded by peers who understand the pressures and ambitions of delivering exceptional customer experiences. It’s a space to learn, share, and build the confidence to take your own strategy to the next level.
​What you’ll discover:
There’s a strong focus on six specialised topic stages, giving you deep dives into areas like:
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The future of contact centres, blending AI, chatbots, and multichannel support
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Data and analytics: turning real‑time insights into personalised experiences
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Customer experience management, journey mapping, feedback loops
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Omnichannel engagement powered by AI and predictive personalisation
Our Stand
We are located on stand D23, and we welcome all visitors and guests to come and see us to explore the future of voice and contact centre technology.
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On the day, several experts from HybrIT and Enghouse will be available to answer your questions and offer insight into what you are currently using and where your customer engagement strategy could go next.